Return Policy
In case the customer has any queries regarding the return of a product, the customer must write to us at info.monikaessence@gmail.com, a prompt response is assured to such mails. Terms & Conditions for return of the product is as follows:
- Essence by Monika is unable to accept returns on any products unless it is a damaged product.
- Essence by Monika will not provide the option of exchange for any reason including colour mismatch or exchange for size.
- In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product. You must email us at info.monikaessence@gmail.com about any damaged items in your shipment within 24 hours of receiving your order.
- Upon authorization of returns, we will gladly offer you an exchange/ store credit / refund on a case-by-case basis.
- All returns are subject to verification by our team at Essence by Monika
CANCELLATION & REFUNDS
- You may cancel an order within 24 hours after placing it. No cancellations beyond 24 hours will be entertained barring extenuating circumstances. Any accepted cancellation beyond 24 hours will be exclusively at the discretion of www.essencebymonika.com. A cancelled order will result in a credit to the user’s credit card/account.
- Refunds will be processed in the form of credit to their Credit Card / Net Banking / Debit Card Account within 7 business days.